to-go orders

A NEW ROUTINE FOR THE NEW YEAR

Back in the planning stages...who knew this little place would get so crowded?!

Back in the planning stages...who knew this little place would get so crowded?!

To our Pine & Crane family,

Thank you all so much for your support during our first year! It’s hard to imagine how far we’ve come since our soft opening, all the way through the craziness surrounding the recent holiday season and into the New Year. We’ve been extremely blessed by the enthusiasm of the guests, neighbors, and surrounding community that comprise our extended family. Our exciting recent news certainly would not be possible without you all, and we’re honored and grateful for all the continued support! We want to take a moment to say thank you to everyone—and also to announce a slight change in our service that will hopefully improve your dining experience.

In an effort to make our seating process as painless as possible, we’ve created a system that will go into effect anytime we have more than two parties waiting for tables. Here’s how it works: After you place your order at the counter, our register station will take down your ticket number and the number of guests in your party. Our “seater” will then make every effort to accommodate you according to when you placed your order. We know it’s stressful to be “on the prowl” for your own table, and hope this new system will eliminate any hassle when you come eat with us. From now on, simply place your order and then relax and have a drink at the counter, or even wait outside with non-alcoholic drinks! Our seater will find your party and seat you as soon your table is ready, and our kitchen will make sure that your food is prepared promptly thereafter.

As always, to-go orders can be picked up at the counter to the right of the register. Any of our servers can assist you with settling the bill for a to-go order; so if you are waiting at the counter, please feel free to flag one of us down.

Finally, we want to say that we are always open to feedback and are constantly searching for ways to improve. Please leave us a note in the comments below, or simply stop by and say hello!

Thanks so much!

Best,

P&C

Pine & Crane FAQs

Some answers to our most common FAQs:

1. When did you open?

Pine & Crane opened its doors on March 31, 2014. We’re still very new, figuring out what works best and where we can improve the Pine & Crane experience for our guests. We welcome your feedback, comments and suggestions–-please feel free to leave them here or on Yelp, or to visit our Contact page.

2. I hear Pine & Crane gets really crowded for dinner. Can I make a reservation?

We do not take reservations since we’re super casual here and guests seat themselves after placing their order at the counter. While evenings do tend to be busy (for which we are very grateful!), our staff will ensure that your experience ordering, finding a seat and enjoying your meal runs as smoothly as possible.

3. What about phone orders or orders to go?

We happily accept take-out orders, both in person and over the phone. Please be aware that phone orders may take up to 50 minutes on busy weekend nights. Thank you for your patience!

4. What happens if I order food but can’t find an open table?

Not to worry: we will automatically communicate with the kitchen and make sure your food doesn’t come out before you’ve had a chance to get settled at your table. Feel free to enjoy one of our signature iced teas while you wait!

5. It’s so beautiful outside! Can I sit at the tables outside at Sunset Triangle?

Of course! We love being part of the Sunset Triangle community. One thing to note: due to the public nature of the outdoor space, we cannot serve food using Pine & Crane dishes and glassware on the square. If you would like to eat outside, please order your meal to-go. Our staff will provide you with plastic utensils, water cups, etc.

6. I’m a vegetarian/vegan/gluten-free diner. Do you have anything for me on your menu?

Absolutely! While Pine & Crane is not a vegetarian restaurant, we do offer a solid variety of vegetarian/vegan options and select gluten-free dishes. Please ask at the counter for guidance when placing your order, or feel free to call us and find out what current offerings we have to suit your dietary needs. While some dishes cannot be modified due to extended braising and simmering processes, we will do everything we can to accommodate you. When in doubt, just ask!